denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote2009-05-07 05:03 am

tales from the front

* On Sunday, I had an apartment full of -- oh, about 20 people, maybe a bit more -- and my phone rings.

"Hello?" says I.

"Hi, this is PayPal account security. We've got a few questions for you," says the guy on the other end of the phone.

Turns out that if you do six figures of business in four days, PayPal gets suspicious even if you warned them ahead of time. We had to fax them all kinds of documents to prove that we really do exist as a business entity, and talk the guy on the phone through the process of "here's who we are, here's what we do, look, here's the website, you can see that we're legit."

Fun times. I guess I should just be glad that they didn't freeze our account entirely. (This is why we've been dumping money out of PayPal as fast as it's coming in.)

* [personal profile] damned_colonial made a really interesting spreadsheet comparing DW and the Archive Of Our Own, OTW's flagship product. It's fasincating to see both the similarities and the differences.

* Things that make me crack up: the Twitter Support Ninja!

* In the past week, we've gotten something like ~20 cards/postcards/etc to Dreamwidth HQ. We need to put them up on the walls and take pictures -- it's fascinating to see where people are coming from!

A few people have also sent gifts, too -- everything from bumper stickers to a five-pound bag of peanuts. Thanks, guys. Y'all rock hardcore. ♥

* Things that make me happy: we overbuilt our open-beta launch by a factor of about four. Why does this make me happy when it means that we overpaid our open-beta launch by a factor of about four? Because it means that we weathered the traffic spike beautifully, and now know exactly where we can scale back to, and have good data in hand for when we move to colocation. (Which we want to do pretty quickly, although Slicehost is awesome.)

I will confess to a certain amount of smugness in the equation, too, given the number of people who said things along the lines of "and what makes us think that their servers will be able to withstand the rush of people when they open?" But we all already knew I'm a horrible person.

* Today's WTF moment: I saw someone saying that they'd never come over to Dreamwidth because it was run by the people who apparently screwed users over at GreatestJournal just before the site went down. Bzuh?

(For the record, neither [staff profile] mark nor I ever even had an account on GreatestJournal.)

* Right after open beta, someone got bitten by mistyping their email address on the account payment process, so they needed the account creation code reissued. I explained to him that we'd overlooked that bit of the payment admin system, so as soon as it got committed, I'd email him his account creation code again. About 18 hours later, Mark finished that and pushed it; I caught his request on my next round through the Account Payments queue.

I later happend upon an entry he made in which he complimented us for our service, and added something along the lines of, "Although, I got a reply at a really weird hour. I wonder if they have day jobs or something?"

I felt like saying: no, sir, I'm just a freak.


[ If you're having a problem with DW, please see this entry for information about how to report it instead of leaving me a comment or an inbox message. Thanks! ]
azurelunatic: A glittery black pin badge with a blue holographic star in the middle. (Default)

[personal profile] azurelunatic 2009-05-07 09:46 am (UTC)(link)
Oh, GreatestJournal. Oh dear.
azurelunatic: "Offices are why big people get GRUMPY and say BAD WORDS" (bad words)

[personal profile] azurelunatic 2009-05-07 10:53 am (UTC)(link)
*admires*
lacey: Text reads "If it weren't for physics and law enforcement, I'd be unstoppable." (Physics and Law Enforcement)

[personal profile] lacey 2009-05-08 04:26 am (UTC)(link)
We do!
darkrose: (dreamsheep: city of villains)

[personal profile] darkrose 2009-05-07 09:51 am (UTC)(link)
But we all already knew I'm a horrible person.

Which reminds me: where should we send the kitten entrails?
hatman: Dreamcult. Cthulu with D-swirl tentacles. (cthulu)

[personal profile] hatman 2009-05-07 10:08 am (UTC)(link)
Oh, crap. I'm out of both!
telesilla: the dreamwidht sheeps with the california bear flag on it (dreamwidth sheep)

[personal profile] telesilla 2009-05-07 10:14 am (UTC)(link)
Ooops. Okay then, we'll hit the streets and round up some babies.

[personal profile] rho 2009-05-07 02:23 pm (UTC)(link)
Please, won't somebody think of the tapirs!
baggyeyes: Princess Leia (Default)

[personal profile] baggyeyes 2009-05-07 04:18 pm (UTC)(link)
LOL.
sara: a Mary Cassat painting of a mother and baby (nummies)

[personal profile] sara 2009-05-07 04:06 pm (UTC)(link)
If he wakes me up at 6:15 again tomorrow, I will send you an entire human baby. In a cat carrier. That way, the blood will be really, really fresh.


(You know, looking at this and my last comment, I think we should add a spec for a tickybox at the bottom of comments that, when clicked would flash, "Means nothing she says," on the bottom of my comments. Now, that's a feature I could use, a little box for "wiseass." It could be right here next to "check spelling.")
solcita: an ASCII picture of a cake with a candle (Cake is a lie (silly))

[personal profile] solcita 2009-05-07 10:03 pm (UTC)(link)
*cracks up at the tickybox idea*
hatman: HatMan, my alter ego and face on the 'net (Default)

[personal profile] hatman 2009-05-07 09:51 am (UTC)(link)
PayPal sounds fun. :p (But pulling the money out sounds like a good idea. Their money market fund barely pays anything nowadays.)

:p~~~ to the poor fools who would doubt your powers of estimation. And yay for proper engineering buffer! ;)

GJ seems to be a great source of WTFitude. Thanks for sharing.

And hey, appreciation is cool. \o/ for that! :)
hatman: HatMan, my alter ego and face on the 'net (Default)

[personal profile] hatman 2009-05-07 10:07 am (UTC)(link)
Glad you like. Was trying to think what to send. Was wondering if I could get a chocolate sheep from the local place (they're awesome), but there were problems with that idea. And it wasn't until much later that I thought of chocolate spoons....

Anyway, you're welcome. And thanks again for all this. You have no idea the difference it's made, these past few weeks.

So, yes... right choice. For you are sweet and shiny and full of random interesting things and you rock and... I should probably totally stop there.
helens78: A man in a leather jacket, seated on the ground, looks up hopefully. (dreamsheep: brown)

[personal profile] helens78 2009-05-07 03:02 pm (UTC)(link)
Chocolate sheep??!?! Tell me more!
hatman: HatMan, my alter ego and face on the 'net (Default)

[personal profile] hatman 2009-05-07 03:39 pm (UTC)(link)
Well, I live about half an hour from Birnn Chocolates. They do custom orders. I don't know if they have a sheep mold. It was just a thought. But I was on the wrong sleep schedule to ask. And shipping chocolate (packed so it won't melt before it arrives) isn't cheap.

Basically... I was toying with the idea. But it didn't come to anything. Instead, I went with pebble candy, so I could say "You rock!" :D
red_trillium: Dreamwidth sheep with silver fern flag (DW sheep - Silverfern Dreamwidth Sheep)

[personal profile] red_trillium 2009-05-08 07:45 am (UTC)(link)
LOL, I have a chocolate sheep mold but figured that if I sent home-made chocolates to DW from 1/2 way across the world it would be considered suspicious. Not to mention that there are maybe 4 animals on that mold and only 1 sheep so it would be v-e-r-y s-l-o-w going to melt a few buttons, freeze the mold to harden the choc & repeat the process over enough to have a flock ;D
ratcreature: RatCreature with an ear-trumpet: What? (what?)

[personal profile] ratcreature 2009-05-07 09:52 am (UTC)(link)
I saw someone saying that they'd never come over to Dreamwidth because it was run by the people who apparently screwed users over at GreatestJournal just before the site went down. Bzuh?

Wow, it's like results from a game of telephone, only played with faulty hearing aides as added kink thrown in...
torachan: (Default)

[personal profile] torachan 2009-05-07 09:56 am (UTC)(link)
Yeah, that's just what I was thinking. Not terribly surprising, though, considering the ratio of facts to rumor I see in most anti-DW posts.
pantswarrior: Basch says ":(" (:()

[personal profile] pantswarrior 2009-05-07 12:48 pm (UTC)(link)
Ironically, I remember watching the whole GJ implosion (train wreck syndrome, seriously), and cdenise was the only person who was actually trying to help the users who were upset. Sadly, she wasn't being given enough information to do anything other than repeatedly say things like "This is a known issue, I'm trying to get in touch with someone who can do something about it, but they're not responding, please be patient - I'm very sorry!" I felt so bad for her.
ai: (etc ▪ BUNCH OF WANKERS)

[personal profile] ai 2009-05-07 11:34 pm (UTC)(link)
No, you must carry the sins of all the "denise"s in the whole Internets!
copracat: Dean Martin accosting God (dino)

[personal profile] copracat 2009-05-07 10:08 am (UTC)(link)
(This is why we've been dumping money out of PayPal as fast as it's coming in.)

Which, of course, looks like dodgy behaviour! :D Ah, for the good old days when financial services conspired with you rather than against you.

(To which I hurriedly add: I do not for one minute suggest actual dodginess! It sounds like the sensible thing to do under the circumstances.)
Edited 2009-05-07 10:09 (UTC)
azurelunatic: A baji-naji symbol.  (baji-naji)

[personal profile] azurelunatic 2009-05-07 10:52 am (UTC)(link)
Don't forget the knitting.
princessofgeeks: (Default)

[personal profile] princessofgeeks 2009-05-07 10:48 am (UTC)(link)
i think feeling a little smug now and then when you prove naysayers wrong doesn't really make you a bad person. LOL.

YOU ROCK.

so glad it's going so well. everything looks great from where i'm sitting. it's amazing.
princessofgeeks: (Default)

[personal profile] princessofgeeks 2009-05-07 11:15 pm (UTC)(link)
I CAN TOO DO IT BETTER I"LL SHOW YOU NYAH.

the emotion that launched a thousand ships.

rock on. all of ya.
lacey: Me smiling. Taken in either April or May in 2008. (Me- Smile)

[personal profile] lacey 2009-05-08 04:29 am (UTC)(link)
I like this version of history!
wenchpixie: (dreamwidth)

[personal profile] wenchpixie 2009-05-07 11:42 am (UTC)(link)
ooh, address... I've got some spare airmail stamps and some Scotland p/c kicking about. Where can I find the info?

Paypal are... yeah, getting the money out of the account with reasonable speed seems like a reasonable plan, given their propensity to ringfence funds for chargeback and things of that nature without notice. They're a bit of a neccessary evil.

Smugness sounds entirely warranted (hell, I've been smug about people who were naysaying during the closed beta now getting invites and entirely changing their tune and I'm nothing to do with anything)
shippen_stand: Written by a Shippen (Default)

[personal profile] shippen_stand 2009-05-07 12:01 pm (UTC)(link)
I will confess to a certain amount of smugness in the equation, too, given the number of people who said things along the lines of "and what makes us think that their servers will be able to withstand the rush of people when they open?"

Er, it was being run by professionals with a clue? Smugness deserved, at least for the short term.
baggyeyes: Princess Leia (Default)

[personal profile] baggyeyes 2009-05-07 01:38 pm (UTC)(link)
The naysayers apparently didn't pay attention to your credentials, did they? It isn't smugness when you're right, you know.

ignaz: icon by me, art by anne taintor (Default)

[personal profile] ignaz 2009-05-07 02:47 pm (UTC)(link)
Girl, be smug. Even I feel smug about your success, and I didn't even do anything.
bossymarmalade: al swearengen reads a missive (it's very trying to be this competent)

[personal profile] bossymarmalade 2009-05-07 03:15 pm (UTC)(link)
ahahah! Cosigned. *g* All the naysayers can suck it.
wishfulclicking: man in black and white pulling back a curtain to show moving sky (Default)

[personal profile] wishfulclicking 2009-05-07 05:48 pm (UTC)(link)
The smugness is warranted; not only did you guys create a great service, you (and those associated with you) conducted yourselves with class in the face of a good amount of aggressive negativity.

luludi: (random: pink balloons)

[personal profile] luludi 2009-05-08 02:51 am (UTC)(link)
That sounds like my Dad... the one finger typist ;)

I think it's awesome your Mom has an account ~ she sounds like a cool lady!
iadorespike: (RayK - feeling smug by nicci_mac)

[personal profile] iadorespike 2009-05-07 06:27 pm (UTC)(link)
Feeling smug is, frankly, justified. :) Y'all are just amazing! Also? I really love reading these posts. :D
jjhunter: Gray-faced sheep with dreambubble reading 'dreamwidth' against a blue background; sheep's body is 'opal' (opal dreamsheep)

[personal profile] jjhunter 2009-05-08 12:03 am (UTC)(link)
In the mood of general DW-promotion, HiveFive is asking readers to post their votes about the 'best journaling tool'. I know what immediately came to my mind. :o)
luludi: (dreamwidth: tori@dreamwidth)

[personal profile] luludi 2009-05-08 02:50 am (UTC)(link)
"A few people have also sent gifts, too.."

Aw, sh#t, I didn't even think about that! Any requests from the Portland, OR area? =)
cesy: "Cesy" - An old-fashioned quill and ink (Default)

Sending gifts

[personal profile] cesy 2009-05-08 10:23 am (UTC)(link)
Are there any good shops that deliver near you where we can order over the internet?
animeshon: (Default)

[personal profile] animeshon 2009-05-10 04:49 am (UTC)(link)
Congrats guys you've done a great job.

And good idea not leaving stuff with paypal, sounds like they're not altogether there.

artemis_rising: (Default)

[personal profile] artemis_rising 2009-05-10 01:18 pm (UTC)(link)
I had a similar reaction from someone over on LJ that said DW was only created by people who were bitter about LJ just like G/DJ and it would fail within the year.

Amazing the related fear that comes from the unknown LOL