denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Conferences I/we will be speaking at in the next few months:

LibrePlanet 2010: March 19th-21st, Cambridge, Massachusetts: Panel on Recruiting/retaining women in free software projects. Chris Ball, Hanna Wallach, Erinn Clark and Denise Paolucci.

Web 2.0 Expo SF: May 3-6, San Francisco, CA. Build Your Own Contributors (One Part at a Time). Denise Paolucci and Mark Smith.

NCWIT Summit: May 18-20, Portland, OR. Women in Open Source. Angela Byron, Denise Paolucci, Kirrily Robert.

We have also pitched several talks to this year's OSCON, but speaker sessions haven't been chosen for that yet. If you'd be interested in having us come and speak at your event, you can contact me and Mark at mark@dreamwidth.org and denise@dreamwidth.org!
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
* [staff profile] mark continues to do the monday updates this month! let him know if you've got anything.

* I had 51 patches in this push. That's crazy. Okay, some of them were codemerges from LJ that I just packaged, but still. Mark is threatening to take away my suit.

* I do, however, get the "I Broke The Build" badge of shame: two of my patches required emergency bugfixes after being pushed live, no matter how much I tested them. I console myself with the fact that one of the two emergency bugfixes was something really small and fiddly that I was not, in fact, really expected to notice. (The other, I have no excuse for, but at least someone else came along after me and broke it just as badly. *G*)

* I'm sure there are things that are still broken, so comment to [site community profile] dw_maintenance :)
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
While [staff profile] mark has been in PayPal hell these past two days, I've been in bank hell.

See, when we opened up our bank account, I specifically asked if there'd be any problems using the Visa check card for large-ticket purchases. Like, for instance, our hosting services. The account rep said sure, no problem, it's all good.

Fast-forward to us having moved the hosting payment over to the check card. Cue payment failing. Cue us talking to the bank and discovering there's a previously-undisclosed limit of $2500 a day in charges. Cue [staff profile] mark spending Tuesday on the phone with them to get them to raise the limit, and them agreeing.

Cue the payment failing again on Wednesday morning.

So I spent much of yesterday yelling at the bank (* note: i do not actually yell at banks, I just get very quiet and very stubborn), on the phone (* note: phones are evil), only to discover (* note: and by 'discover' i mean 'finally drag out of them after several hours of bouncing around their call center') that when they'd agreed to raise the limit on Tuesday, what they actually meant was that they wouldn't raise the limit at all (* note: and by 'wouldn't raise the limit at all' i mean 'either permanently or just for this one charge, despite having been assured all along that they could raise the limit for one charge').

Guess we're putting the hosting bill on my personal credit card again this month while we wait for the decision on the actual business credit card we've applied for :P

[ If you're having a problem with DW, please see this entry for information about how to report it instead of leaving me a comment or an inbox message. Thanks! ]
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Three times today, I followed a link to a story that had been recced somewhere, only to realize that the story had been posted to Dreamwidth.

There are people using our baby.
denise: Image: a construction sign with safety information & "If there's a huge fuck-up, call Todd" at the bottom (who the fuck is todd?)
* Friday, I hit my "oh my God" wall. Caught up on account-related problems, then spent the morning/afternoon knitting and catching up on TV; spent the late afternoon/evening going out to dinner with Sarah, then seeing Star Trek. Barely touched DW all day. It was glorious.

* (Speaking of Sarah ([personal profile] sarah), she deserves mad props for not only doing beautiful work with the payment support queue, but also for being the one who runs up to the bank for deposits for us.)

* Then I slept through the entirety of Saturday. Oops.

* We actually got through all of the backlogged account-payment related problems on Sunday! This marks the first time since launch. Go us.

* This weekend, we passed 700 resolved bugs. \o/

* This weekend, I got a card from my mom's best friend wishing me congratulations on a successful launch & business venture. It included the line "I'll admit that I have no idea what you're really doing, but I'm proud anyway!" This cracked me up more than it probably should have.

* Now it's time to go up to the bank and deal with them (it's my turn this time), and then come home and write the Monday update. Who's got news?


[ If you're having a problem with DW, please see this entry for information about how to report it instead of leaving me a comment or an inbox message. Thanks! ]
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Two I forgot:

* The other day, I had to send out an email to someone whose payment bounced, letting them know why we'd had to revert their paid account. It wasn't until Mark called it to my attention that I noticed how I'd signed it:

Best,
Denise
Dramwidth Studios, LLC

You'd think that after over a year, I'd be able to spell my own damn site name.


* The other day, I answered a support request, all nice and normal. It wasn't until I went back to close it that I noticed how I'd signed it:

Best,
Dniese

You'd think that by age 32, I'd be able to spell my own damn name.

[ If you're having a problem with DW, please see this entry for information about how to report it instead of leaving me a comment or an inbox message. Thanks! ]
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
* On Sunday, I had an apartment full of -- oh, about 20 people, maybe a bit more -- and my phone rings.

"Hello?" says I.

"Hi, this is PayPal account security. We've got a few questions for you," says the guy on the other end of the phone.

Turns out that if you do six figures of business in four days, PayPal gets suspicious even if you warned them ahead of time. We had to fax them all kinds of documents to prove that we really do exist as a business entity, and talk the guy on the phone through the process of "here's who we are, here's what we do, look, here's the website, you can see that we're legit."

Fun times. I guess I should just be glad that they didn't freeze our account entirely. (This is why we've been dumping money out of PayPal as fast as it's coming in.)

* [personal profile] damned_colonial made a really interesting spreadsheet comparing DW and the Archive Of Our Own, OTW's flagship product. It's fasincating to see both the similarities and the differences.

* Things that make me crack up: the Twitter Support Ninja!

* In the past week, we've gotten something like ~20 cards/postcards/etc to Dreamwidth HQ. We need to put them up on the walls and take pictures -- it's fascinating to see where people are coming from!

A few people have also sent gifts, too -- everything from bumper stickers to a five-pound bag of peanuts. Thanks, guys. Y'all rock hardcore. ♥

* Things that make me happy: we overbuilt our open-beta launch by a factor of about four. Why does this make me happy when it means that we overpaid our open-beta launch by a factor of about four? Because it means that we weathered the traffic spike beautifully, and now know exactly where we can scale back to, and have good data in hand for when we move to colocation. (Which we want to do pretty quickly, although Slicehost is awesome.)

I will confess to a certain amount of smugness in the equation, too, given the number of people who said things along the lines of "and what makes us think that their servers will be able to withstand the rush of people when they open?" But we all already knew I'm a horrible person.

* Today's WTF moment: I saw someone saying that they'd never come over to Dreamwidth because it was run by the people who apparently screwed users over at GreatestJournal just before the site went down. Bzuh?

(For the record, neither [staff profile] mark nor I ever even had an account on GreatestJournal.)

* Right after open beta, someone got bitten by mistyping their email address on the account payment process, so they needed the account creation code reissued. I explained to him that we'd overlooked that bit of the payment admin system, so as soon as it got committed, I'd email him his account creation code again. About 18 hours later, Mark finished that and pushed it; I caught his request on my next round through the Account Payments queue.

I later happend upon an entry he made in which he complimented us for our service, and added something along the lines of, "Although, I got a reply at a really weird hour. I wonder if they have day jobs or something?"

I felt like saying: no, sir, I'm just a freak.


[ If you're having a problem with DW, please see this entry for information about how to report it instead of leaving me a comment or an inbox message. Thanks! ]
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
* Thank you to everybody for your good wishes! I wish I could reply to everyone individually, but as you can imagine, uh, kinda drowning over here. I ♥ you all, though.

* I do not ♥ PayPal. I would like for it to go away now. I told [staff profile] mark that if he loves me, he will get me a merchant account somewhere and write me a better interface than PayPal's utter crap. He told me he doesn't love me that much.

* Everyone who has gotten us this far, everyone who's handing out invite codes, everyone who's bought an account, everyone who's talked us up to their friends -- thank you guys. Seriously. You are all incredibly awesome.

* We did it. All of us! We did it! WE MADE A SITE!

* I even managed to get a good 12 hours of sleep today for once!

* [staff profile] mark and [personal profile] janinedog are currently asleep on our couch. I'd like to tell the entire Dreamwidth userbase that [staff profile] mark snores like a freight train.

* Still got tons of launch-related stuff to do, like sending out invites to people on the mailing lists (Mailman sure doesn't make it easy to export a subscribers list, omg) -- they've been drowned out by PayPal problems. (See item #2 above.)

* We got the first check payments in the mail today. (The local post office regional hub is really fast.) I went to go complete the order for the first of them. I got a 404 error.

"Hey, Mark," says I. "I think you forgot to push that file."

He told me he actually hadn't finished that code yet. He swears he'll do it tomorrow morning, though.

* Time from site launch to first Terms of Service complaint that wasn't just an inquiry about a certain provision of the ToS, but someone who wanted to report content in someone else's account/community: 18 hours.

(The answer was "so don't look at it, then!")

* Number of times I have had to re-log-in to PayPal because it has timed out on me, in the past 48 hours or so: off the freakin' scale. At least I remember our PayPal password now.

* I cannot wait to get the enhanced version of the stats page finished, so you guys can watch the rate of people moving in. Because it is awesome.

* WE DID IT. WE DID IT, OMG. WE GOT HERE.

Now it is time to make it even better.
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